Privacy Policy

1. Who We Are

This privacy policy applies to all websites, services, and communications operated by I.D.D.C. Ltd, a company registered in England and Wales.

Registered office:
Fiscal House, 367 London Road, Camberley, Surrey, GU15 3HQ

I.D.D.C. Ltd operates a number of online trading brands specialising in rooflight, dome, and smoke ventilation products.

You can contact us regarding data protection at:
📧 info@nationaldomes.com / info@rooflights-skylights.co.uk / info@smokevent.co.uk
📞 01276 451555

2. What This Policy Covers

This privacy policy explains how we collect, use, and protect any personal data that you provide to us when using our websites, placing an order, or contacting us.

3. What Information We Collect

We may collect the following personal data:

    • Full name

    • Email address

    • Telephone number

    • Billing and delivery address

    • Payment details (processed securely via third-party providers)

    • IP address and browsing behaviour (via cookies and analytics tools)

4. How We Collect Data

We collect personal data in the following ways:

    • When you place an order through our websites

    • When you fill out a contact or enquiry form

    • When you sign up to our mailing list

    • Through cookies and tracking technologies such as Google Analytics and Facebook Pixel

5. How We Use Your Information

We use your data to:

    • Process and fulfil your orders

    • Contact you regarding your order or enquiry

    • Deliver goods via our suppliers and couriers

    • Send marketing emails (only to past customers; you can unsubscribe at any time)

    • Improve our website and user experience using analytics

6. Who We Share Your Data With

We only share your data with trusted third parties necessary for providing our services, including:

    • Product suppliers (for direct delivery of goods)

    • Courier companies

    • Payment processors such as Stripe and PayPal

    • Accounting software (Xero)

    • Email marketing provider (Mailchimp)

These third parties are only given the data they need and are required to keep it secure.

7. Marketing Communications

If you’ve purchased from us, we may occasionally send you marketing emails about similar products or updates. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

8. Cookies and Analytics

We use cookies to enhance your browsing experience and collect anonymous data about how visitors use our websites. This includes tools like Google Analytics and Facebook Pixel.

You can manage or disable cookies through your browser settings.

9. International Data Transfers

While we primarily operate within the UK, some of our service providers (such as email platforms) may process data outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses.

10. Your Rights

You have rights over your personal data, including:

    • The right to access the data we hold about you

    • The right to correct inaccurate information

    • The right to request deletion of your data (where applicable)

    • The right to object to or restrict certain uses of your data

To exercise any of these rights, please contact us using the details provided above.

11. How We Keep Your Data Secure

We take appropriate technical and organisational measures to protect your personal data. Access to your information is limited to those who need it to carry out their duties.

12. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil our obligations to you and to meet legal, tax, or regulatory requirements.

13. Changes to This Policy

We may update this policy occasionally to reflect changes in law or our business practices. The most current version will always be published on our websites.